Refund policy

1. Return & Exchange Window

  • Returns or exchanges must be requested within 48 hours (2 days) of delivery.

  • Requests received after 48 hours will not be accepted.

  • Delivery dates will be verified using courier tracking.

2. Eligibility

To qualify for a return or exchange:

  • Product must be unused, unworn, and unwashed.
  • Original tags, packaging, accessories, and invoice must be included.
  • Product must not have stains, perfume, deodorant, makeup marks, or any damage.
  • The returned item must pass Grey Beetle's quality inspection.

3. Non-Returnable Items

The following items cannot be returned or exchanged unless received damaged or incorrect:

  • Sale or discounted products.

  • Limited edition collections.

  • Customized or personalised products.

  • Final sale items.

  • Free gifts or promotional items.

4. Return Process

  • Email or contact our support within 48 hours.

  • Share your Order Number and reason for return.

  • Attach photos if the item is damaged or incorrect.

  • Ship the product to the address provided by Grey Beetle.

  • A ₹150 return processing fee applies.

  • Store Credit will be issued within 2 working days after inspection and approval.

5. Exchange Process

  • Exchange requests must be made within 48 hours.

  • A ₹150 exchange processing fee applies.

  • Exchanges are subject to stock availability.

  • If the requested product is unavailable, Store Credit will be issued.

  • If Grey Beetle shipped the wrong or damaged item, shipping charges will be borne by Grey Beetle.

6. Store Credit Policy

Grey Beetle follows a Store Credit Only policy.

  • Refunds are not issued to bank accounts, UPI, cards, wallets, or the original payment method.

  • Approved returns are refunded only as Grey Beetle Store Credit.

  • Store Credit is valid only on greybeetle.com.

  • Store Credit is non-transferable and cannot be redeemed for cash.

  • Store Credit may not be combined with selected promotional offers.

7. Damaged or Incorrect Products

  • Report the issue within 48 hours of delivery.

  • Share clear photos and, if possible, an unboxing video.

  • After verification, Grey Beetle will replace the product or issue Store Credit.

  • Refunds to the original payment method will only be made where required by law or at Grey Beetle's sole discretion.

8. Order Cancellation

  • Orders can only be cancelled before dispatch.

  • Once shipped or marked "Out for Delivery," cancellations are not possible.

  • Approved cancellations will be refunded as Store Credit.

9. Shipping Charges

  • Original shipping charges are non-refundable.

  • Return and exchange shipping charges are the customer's responsibility unless the error was caused by Grey Beetle.

10. Right to Refuse

Grey Beetle reserves the right to reject any return or exchange if:

  • The product fails quality inspection.

  • The item has been used, washed, altered, or damaged.

  • The return request does not comply with this policy.

  • Fraudulent or abusive activity is suspected.

11. Policy Updates

Grey Beetle reserves the right to amend this policy at any time without prior notice. The latest version published on greybeetle.com shall apply.